General FAQ's
Search these FAQs:
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I have some question regarding your products, what can I do?
Here are our FAQs about our products:
Zostrix FAQs
Nasal Ease FAQs
Choice - Diabetes Risk FAQs
Multi Betic FAQs
MagOx 400 FAQs
Diabetic Tussin® DM FAQs
DiabetiDerm Heel & Toe FAQs
DiabetiDerm Toenail & Foot FAQs
DiabetiSweet FAQsAfter reading the FAQs, I still have a question. Please feel free to send it to us and we will answer them within 1-2 business days.
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I would like to send a testimonial?
Please send your testimonial to us.
Alternatively you can also leave a review for each product on the product page, you find the link above the "add to cart" button.
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How do I get Free Shipping?
Currtently we give free shipping for orders over $50. All you need to do, is to order products for $50. Hurry, this is a limited time only and can change any time.
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Where can I get more information regarding diabetics?
We work closely with the American Diabetes Association. They have a great forum:
American Diabetes Association Message Boards.
Do I have Diabetes? Follow this questionaire: -
How do I log in?
We won't ask you to log in until you have to, but you can do so by clicking on the login icon above.
Once you land on the Log In page, simply enter your email address and password. and hit enter or click on the "Log In" button. If you have forgotten your password, simply click on the link on the Log In page that says: "Did you forget your password?".
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I forgot my password, what do I do?
If you have forgotten your password you will need to reset it to something else. From the Log In page, click on the "Did you forget your password?" link. You will need to type in your email address (the one you use to log into this site) and click on the button.
After resetting your password you will receive an email with a new, temporary password. Use this to log in, and then change your password on the "Settings" page.
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My account is locked, how do I unlock it?
User accounts can be locked for a variety of reasons, the most common of which is that you tried to log in too many times with the incorrect password. When your account is locked you cannot log in to this site at all.
Only an administrator can unlock your account. You will need to send us an email from the email address on your account requesting it to be unliocked.
If your account is locked for a reason other than incorrect log in attempts you may be asked to explain the circumstances surrounding the lock.
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How do I register for a user account?
You can actually use most of this site without registering for a user account, but you may see a note that indicates that some features are not available without registering.
In order to register for an account, go to the Log In page and enter your email address and desired password. You must also check the box that says "Create an Account!"
As soon as you register, you will be automatically logged in and you can begin using all of this site. You will also receive an email confirming your registration.
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How do I save my information?
To save your information you need to click on a "Save" button or "Edit" button. On some pages you will see a small notice that indicates that your work has been saved.
Note that you cannot save your information without logging in. Your information is still saved while you are working on it, but it won't be there the next time you visit this site unless you log in.
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What are the terms for using this Website?
Thanks for asking! Our Terms of Use are fair and only intend to cover misuse of the site. We are not trying to steal your data or claim it as our own. In fact, we also have a separate Privacy Policy which describes a little about how we protect your data.
If you have any questions or concerns about our Terms of Use, please send us an email!
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How do I enable Cookies?
Please follow these instructions .
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How can I get more help?
If you can't find your answer here, feel free to send us an email any time. We will try to respond to your concern as soon as possible. Contact Us.
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I received an error that said I should contact you, what do I do?
Wow, sorry about that. We hope to minimize those errors, but sometimes they slip through. Please send us an email if you can and let us know what page you were on, and what you were doing when you received the error.
It would also be helpful if you could send us what Operating System (Windows, Mac, Linux) and browser (Internet Explorer, Firefox, Safari, etc.) you are using. If you're not sure how to get this information, try visiting this site. It will print out all of the information we need. Once you get there, you can export the details as a CSV or PDF file, or just copy and paste them into your email and send it to us.
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What are the technical requirements for this site?
This site is run entirely in your browser, thus all you need is a web browser and an Internet connection. However, your browser does need to support JavaScript and have it turned on (this is the default for most browsers). We strive to make sure this site operates as expected in as many browsers as possible, but we officially only support a smaller number of browsers.
If you notice any issues while using this site please send us an email. It would also be helpful if you could send us what Operating System (Windows, Mac, Linux) and browser (Internet Explorer, Firefox, etc.) you are using. If you're not sure how to get this information, try visiting this site. It will print out all of the information we need. Once you get there, you can export the details as a CSV or PDF file, or just copy and paste them into your email.






